Money Back Guarantee
In addition to the above, we also offer a Money Back Guarantee. If you have purchased an item and for whatever reason you are not happy with it simply notifiy us within 14 days that you wish to return the item. Then return the goods to us in 14 days, undamaged, unused and returned in suitable packaging, to the address shown below at your own expense. Once the item has been received, your refund will be processed within 14 working days of receipt.
We will take great care to ensure that you receive your goods in perfect condition. However, if your goods are damaged or faulty, please contact us on receipt of your order. We will either replace the goods or arrange a refund at our discretion. If we require you to return the goods to us we will also pay you the cost of the return postage. Please contact us first and we will make the necessary arrangements and provide instructions on how to return the goods to us. You will need to obtain a Proof of Posting Certificate from your Post Office for us to be able to refund your postage costs.
Dumfries and Galloway
For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us. We regret we are not liable for returns which do not reach us, or are damaged when we get them back.